Refund & Cancellation Policy

Last updated: 24 October 2026

At iGreekly, I want every learning experience to be positive, enjoyable, and worthwhile.

Whether you’re purchasing an ebook, downloading educational materials, or exploring personalised Greek lessons, my goal is to provide clear information and reliable support.

This Refund & Cancellation Policy explains how refunds, cancellations, and issues with digital products are handled.

Please read it carefully before making a purchase.

1. Digital Products and Ebooks

iGreekly offers digital educational resources, including ebooks, worksheets, and other downloadable learning materials.

These products are delivered electronically and do not require physical shipping.

Before completing a purchase, please review the product description, price, and any relevant information about the content and file format.

If you have questions about a resource, you’re always welcome to get in touch before purchasing.

2. Your Right to Withdraw

Under applicable European Union consumer protection law, consumers purchasing online generally have a 14-day right of withdrawal, subject to certain exceptions.

For digital content supplied without a physical medium, this right may be lost once delivery begins, but only where the legal requirements have been met.

These include:

• Your express consent to receive the digital content before the end of the withdrawal period.

• Your acknowledgement that beginning delivery will result in the loss of your right of withdrawal.

• The provision of the legally required confirmation of that consent and acknowledgement.

If these requirements have not been met, your statutory withdrawal rights remain applicable.

Nothing in this policy removes or restricts your mandatory consumer rights.

3. Refunds for Digital Products

If you experience a problem with a purchased ebook or digital resource, please contact me.

Refunds or other remedies may be available where:

• The purchased file is defective or corrupted.

• The download cannot be accessed or completed.

• The product does not conform to its description.

• The content has not been supplied as agreed.

• A refund is otherwise required under applicable consumer protection law.

Where appropriate, I may first offer a working download link, a replacement file, or another suitable solution.

If the issue cannot be resolved, or where required by law, an appropriate refund or other statutory remedy will be provided.

A change of mind does not automatically entitle a customer to a refund after the right of withdrawal has been validly lost. However, requests may be considered individually as a gesture of goodwill.

4. How to Request a Refund

If you believe you’re entitled to a refund or need assistance with a purchase, please email:

ikaros@igreekly.com

To help me review your request, please include:

• Your name and the email address used for the purchase.

• Your order number, if available.

• The name of the purchased product.

• A brief description of the issue.

I’ll review your request and respond as soon as reasonably possible.

Where a refund is due, it will be processed within the timeframe required by applicable law, normally using the original payment method unless otherwise agreed.

5. Download and Access Problems

If you’re unable to download or open a purchased resource, please check your order confirmation email and any available download links.

If the problem continues, contact me for assistance.

I’ll make reasonable efforts to restore access, provide a replacement download link, or resolve the technical issue.

You won’t be required to purchase the same product again simply because of a technical problem with its delivery.

6. Free Learning Resources

Some ebooks and educational materials are available free of charge.

Because no payment is required, monetary refunds do not apply to these resources.

However, if you experience difficulties downloading or accessing a free resource, you’re welcome to contact me for assistance.

7. Online Language Lessons

Personalised online language lessons may be arranged directly with Ikaros.

Information about lesson fees, scheduling, cancellations, and rescheduling will be provided before a booking is confirmed.

Any agreed cancellation terms will be communicated clearly in advance and will remain subject to applicable consumer protection law.

If you need to change or cancel an arranged lesson, please get in touch as early as possible.

8. Statutory Consumer Rights

Your satisfaction matters, and so do your legal rights.

Nothing in this Refund & Cancellation Policy excludes or limits rights or remedies provided under applicable consumer protection legislation.

In particular, the loss of a right to withdraw from a digital purchase does not remove your rights if the digital content is defective or does not conform to the contract.

9. Changes to This Policy

This policy may be updated to reflect changes to iGreekly’s products, educational services, or applicable legal requirements.

Any updates will be published on this page with a revised date.

Changes will not retroactively remove rights arising from previously confirmed purchases.

10. Get in Touch

Have a question about a purchase, a digital download, or a refund request?

I’d be happy to help.

Email: ikaros@igreekly.com

Website: https://www.igreekly.com

Location: Greece

Thank you for choosing iGreekly and allowing me to support your Greek learning journey.

Learn Greek. Build Confidence. Make Every Conversation Count.